PO Trade Ltd. strives to assist and protect players who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification.
We believe in educating our players to empower them through knowledge.
Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.
If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.
If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:
If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.
You can take the test in its entirety at one of the following websites:
Also, we provide you with the ability to exclude yourself from playing for various periods of time.
To do this, contact our Support Service and request to self-exclude your account.
We offer custom cooling off periods as well as pre-set 7 day, 30 day, 60 day, and 120 day time out periods. You will not be able to play any games that we offer for real money or play money on our software. Once you confirm the request for a time out or a self-exclusion period, you will be asked to close all tables at which you're playing. You will be automatically unregistered from any online tournament that begins during the time out and self-exclusion period, with your buy-in refunded per our normal policy. If you are still playing when the self-exclusion period begins, you will not be forced to close the software, but will receive a pop-up asking you to do so – the exclusion period will begin once the software is closed. You will be able to login, access the cashier and shop at the Rewards Store, but you will not be able to play, deposit or make inter-account transfers with your PO Trade Account. You will not receive any marketing emails or newsletters from us.
Self-exclusion during tournaments.
Players who self-exclude themselves during a tournament will still be able to complete any tournament already in progress in which they are playing.
If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:
There are risk factors that can contribute to the development of gambling issues and make it more difficult to stop gambling. Players can be more at risk if they:
The more factors that apply, the more likely a person is to develop a gambling problem.
If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.
We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by following these instructions, depending on how you are accessing our services via a Website, Desktop Client or a Mobile App.
We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own weekly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account.
Restricting cash game table limits, tournament limits, casino games and sports betting
Setting table limits and tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits.
You can also block yourself from individual casino games using the same menu located in ‘Tools’. There is also the option to block yourself from social betting within the appropriate menu.
If you want any restriction in place permanently or for a designated time, please contact Support with your request.
Restricting withdrawal cancelation
You have the option to restrict yourself from cancelling your withdrawals once they have been requested. You can apply this by contacting the Support Service’.
If you activate this feature, you will disable your ability to cancel pending withdrawals on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to restore your ability to cancel your withdrawals once you have activated it.
We believe players should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below.
Myth: A compulsive gambler gambles every day.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.
Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.
Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.
Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.
Myth: Only irresponsible people become addicted to gambling.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.
Myth: Compulsive gambling isn’t really a problem if the gambler can afford it.
Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends and others. It can lead to relationship breakdown and loss of important friendships.
Myth: It’s easy to recognize a compulsive gambler.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.
Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favour on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.
Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance.
If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, please contact one of the organizations that we recommend.
If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these websites:
Gamble Aware (Ireland)
GamblingTherapy (World Wide)
Gambling Help OnLine (Australia)
Responsible Gaming Council (Canada)
Center for Ludomani (Denmark)
Center for Addiction Treatment Nova Gorica (Slovenia)